Call Center Outsourcing

CALLCENTER OUTSOURCING
Jan Miñada

Call center outsourcing is often viewed or known as involving a contracting out of business to an external provider. In this case the two companies have their own contract agreement in exchanging of benefits, services and payments. Once a call center is chosen or being contracted with a certain company both of them are creating a solution on either to generate sales for products or services, or gives support for the costumer on their bills or concerning technical support. Most companies who want to save money yet want to have quality performance in doing a certain job are continuing to outsource their services through call center which has a highly trained agents which can certainly meet the expectations of the company.

Call center outsourcing is useful for those companies who are looking on much easier way to support their clients concerns in terms of payment or technical problems. This will help to make easier contacts with their clients in case of verifications. Call center out sourcing is also good for those companies who are having surveys or logistics. Most telecommunication companies are also having call center outsourcing in terms of supporting their clients technically. Those shipping companies or an airline companies are also having this outsourcing through call centers in terms of bookings or rebooking or even cancellations of plane or seafarer tickets. Most of the companies who are outsourcing saves a lot of money since don’t have to hire more employees and expand their office space, they do not spend more of their time and resources training their own staff since call centers have their own highly qualified staffs.

Second Wave BPO Cities in Philippines

It is interesting in countries where the BPO industry has taken off in the larger urban areas that there is an internal battle between cities within these countries.

This article highlights the competition in the Philippines.



Here is an example of one of the companies in these second wave cities.

Bacolod - Mascara 2009

With the upcoming Bacolod festival companies such as TelePerformance, TeleTech, Focus Pacific and Hit Rate Solutions should be taking active roles in putting a BPO stamp on this festival. The city is buzzing with anticipation about the possibilities.

New Outsourcing Hotspot : Bacolod Philippines

Bacolod Philippines has been recognized by the Philippine governement as one of the new hubs for BPO growth in the country. Already home to companies such as Convergys, Teletech, Teleperformance, Focus Services and Hit Rate Solutions they employ thousands of people in this town of approximately 500,000. Just a 30 minute flight from Manila it provides affordable living and smart people.

Here are some links to Bacolod related sites:

http://en.wikipedia.org/wiki/Bacolod_City

http://en.wikipedia.org/wiki/Negros_Occidental

http://www.bacolodcity.gov.ph/

http://www.pinoytravelblog.com/roadtrip/21/dining-in-bacolod