BPO: Back to Basics

In recent years just like the world economy in general, outsourcing prognosticators have been declaring new and bold frontiers of process management enabling organizations to cut costs further along the supply chain and allowing better focus on core revenue generation activities. This trend maybe reversing. Along with deleveraging many companies want the most risk averse way to cut costs. For outsourcing in general this means simple call center processes . Back end will be the new trend for small and large organizations alike.

It will be interesting to see how venture capital entities focused on emerging market BPO/KPOs will react and how money will follow. Also, in 2008 there was wide agreement that BPO industry consolidation would continue. How the current economic crisis will impact these negotiations in terms of financing and changing strategic imperitives will change.

Maybe the only thing in the near future that will be sure to increase is the amount of uncertainty.