After long studying the convergence of technology and the applications of people working virtually, I never ceased to be surprised at all of the new options available to businesses when looking to go virtual. It is not only about whether to offshore services or keep them onshore, but how to offshore, where to outsource, what processes to keep, where is the best talent, how do we find the right vendor, how do we know what technology to use and when we select the vendor or process what is coming around the corner that might render this technology obsolete?
It is these exact questions I will try to shed light on in this blog. If you feel inclined to comment please do. This is meant to be a place where like technology, service and operational folks come together to share potential options of what's next and what's possible.
More to come.....
Hit Rate Solutions (http://www.hitratesolutions.org) delivers BPO services to small and medium sized companies. With our low costs, highly trained employees, and tailored programs, we are able to keep our clients’ business processes running smoothly while managing their customer concerns through multiple channels. The results: they can get back to the things that actually make them money, while we handle all of the “little things” necessary to thrive in competitive industries.
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