I would like to see this article written from a Philippine perspective. While the Philippines is consistently mentioned along India in the BPO industry it is still a very nascent market for KPO services. Will the Philippines continue to be second in line behind India bringing better quality and better service at a cheaper price or will they develop independent emerging KPO services where there Western Cultural familiarity and English fluency.
http://www.thehindubusinessline.com/ew/2009/06/08/stories/2009060850150400.htm
Sunday, June 7, 2009
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