TELEMARKETING OUTSOURCING

TELEMARKETING OUTSOURCING means that it’s a method of selling goods or services through phone calls. This means that the company hires people aside from the one who are working from that company to make a call to the prospect customer or to do business using phone or web calling. This type of business can be done in the office or mostly called as call centers or even at home which is more convenient to the person who is involve or the telemarketer. There two types of call an inbound call and outbound call. Inbound call is call from the client when they have any queries, they ask for more information regarding the product or services being offered by the company or request from a client and/or response from the field sales person. Outbound call on the other hand is the one who is doing the first step to do business, they are the one who call the prospect directly with some of the basic information and offer the company's product. This means that it also considered as a company's way to expands its business because they don't have to go to the house of the costumer to transact all they do is call them directly in the house, in the office or even on their mobile phone to discuss, offer and to some follow up marketing to their clients. There are some telemarketing rules and code of ethics in this industry as many people describe this as annoying because of the time of the call which sometimes falls on the dinner time, early in the mornings, office hours and late in the evenings. Companies who use this as a sales tools are to follow the states rule on “DO NOT CALL" policy which means that they can't call the numbers which are on this list. If they are caught or there are complaints there will be some penalties or legal actions regarding this case to the concerned companies.